Returns Policy:
If you are dissatisfied with your purchase for any reason, request an RMA number within 20 days of receiving the item. We will then issue your money back refund only under the following conditions:
1. Items must be returned to us within 30 days from the date you receive your purchase.
2. Items must be returned in its original as it was received including all packaging boxes and manuals.
3. All items returned either defective or non-defective within 30 days will be charged a restocking fee of 20%. Any shipping charges will not be refunded unless the purchase was our error. All purchases by credit card, check, money order will be refunded in the same manner used to purchase. Please allow 2 weeks for processing.
Any returns which have damaged or missing parts, factory boxes, manuals or defective components will be charged up to a 50% restocking fee or will not be issued a refund on our decision. If you are not issued a refund the product will be shipped back to you.
Any received shipments without an RMA number will be sent back to the shipping address. Without an RMA number we will have no way to track your intent for return. It is up to you the product owner to make proper arrangements to return your merchandise to our location. This is done by acquiring an RMA number.
Merchandise Return Instructions:
All returns must have an RMA number GET AN RMA NUMBER HERE. The RMA number must be displayed on the outside of the return-shipping box. Please double box your return and follow your shippers recommended packaging instructions, we are not responsible for shipping any returns back to our offices. We are not responsible for any shipping damages, or lost shipments this must be worked out between your shipping company and yourself as the product owner. Shipping charges are non-refundable unless the purchase is due to our error. All returns must meet all of the above conditions or they will be returned to the customer at their own expense.
Shipments:
All orders will be shipped within 3 working days after receiving the order. In the event that Vacuflo does not have an item in stock we will inform you of when the item will stock.
Missing Items:
Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to Vacuflo within 7 working days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled.